Hope product is good, bc processing time n customer service sure ain’t
Hey Markus - Looking to see what I can do to help you out here.
Your order was placed Friday the 17th after business hours, and Monday was a Federal Holiday so it couldn't ship out that day.
On Tuesday morning you got a shipping notification with tracking information that showed it was already scanned an moving before noon that day.
I do see that it was delayed in transit and routed through CA for some reason, so I understand the frustration. I really do pride myself on customer service so please let me know how I can make it right.
Thanks,
Joe
Haven’t hooked it up yet but everything arrived in a timely manner and all of the parts appear to be good quality. So far my experience with the customer service has been great! I will be ordering from DIY Cold Plunge again.
I will definitely purchase again from Diy cold plunge.
I recommend doing business with diy cold plunge..
I ordered this pump, with the help from Joe. He was great to answer my questions on my setup and offering advice. I ordered the 950 pump and the Ozone Generator & Venturi Bundle. All shipped extremely fast. I was amazed at the quality of the pump, very heavy duty! Put everything together and worked perfect. Have been running my system non-stop for a couple weeks now and the water is still fresh and everything is working great. Thanks Joe for all the help and amazing service!
After ordering 2 pumps from Amazon that were both damaged, we ordered from DIY and it was sent very well packed and working perfectly! Thanks!!