Seamless connections, great instructions, prompt responses. Joe is the best
Great customer service, product was easy to install and is functioning much better than the oem product.
Assuming it really is plastic free, it seems to be a great product (Ill burn some later and report back if its not!). Fast delivery, too. Thanks!
Site is a great resource and products have been solid. Thanks
Great plans for the 100 gallon tank. Simple to read and build. Gives you options to pivot to make it fit your needs.
The cover itself is perfect, unfortunately the clips easily unlatch easily with a little sideways movement even when they are locked.
Great quality and direct fitment.
After experiencing absolutely horrendous customer service from The Plunge (@Plunge), I made the decision to take matters into my own hands and repair and replace the components on my cold plunge myself. My experience with The Plunge was so disappointing that I vowed never to purchase another product from them again!
That's when I found DIY Cold Plunge, and I couldn't be happier with my decision!
Joe at DIY Cold Plunge is the definition of exceptional customer service! From the very beginning, he was incredibly responsive, knowledgeable, and genuinely interested in helping me get my cold plunge back up and running. He took the time to understand my specific setup, helped me identify exactly which replacement parts I needed, and recommended the right pump for my system.
What impressed me even more was the attention to detail. I asked Joe if he could have the parts delivered to my house on a specific day, and he made absolutely sure they arrived exactly when I needed them. That's the kind of customer service you rarely see anymore!
The quality of the parts, the detailed tutorials, the helpful information, and the overall experience with DIY Cold Plunge have been nothing short of TOP NOTCH!
The difference between my experiences with The Plunge and DIY Cold Plunge couldn't be more night and day. One company left me frustrated enough to swear off its products entirely, while the other went above and beyond to earn my trust and business.
If you own a cold plunge and need replacement parts, upgrades, or expert guidance, I cannot recommend DIY Cold Plunge and Joe enough!
Thank you, Joe, for proving that outstanding customer service still exists. You've earned a customer for life!
Great communication awesome customer service!
The parts ordered arrived as expected and on time. Very good communication and service.
Did not realize they have a no return policy. It’s unused and should be an easy return. Disappointed. Won’t buy from them again for that reason.
Hi Gary - I do have a return policy, and your order is still within the window so I'm not sure where you saw that. I haven't seen any requests/communication from you on this – I will reach out via email as well 👍
I never received the two i ordered and paid for.
I find it interesting that a review is so highly sought after. Yet answering multiple requests for assistance with an order that never arrived go unanswered.
I’d honestly like to work it out because I’m sure it’s an honest mistake. However I’m not being contacted by anyone through any of the provided channels.
Hi Ron! I only got one email from you on this... and like I mentioned, honest mistake and I'll be getting them shipped out on Monday 👍
If you'd prefer a refund we can definitely do that. Just let me know.
I used these PVC connections with my Danner pump setup, and they worked perfectly. Everything fit securely and was very easy to install, making it simple to connect the pump to my PVC plumbing. The connections are solid, fit well, and gave me a clean setup with no leaks. Very happy with the quality and would definitely recommend them for a Danner pump installation.
a great store who values customer service! i'll be ordering again from joes!
Fantastic package, easy to put together and to use. Thank you to Joe !