FAQ | DIY Sauna Heater Kit Recall
How is DIY Cold Plunge conducting this recall?
DIY Cold Plunge is offering you a full refund of the purchase price after successful registration.
What is the issue with the product?
Electrical conductors within the sauna heater kits can overheat, posing a fire hazard and risk of serious injury or death.
How many products are subject to the recall?
Approximately 700 units are subject to the recall in Canada and the United States.
Are all DIY Sauna Heater Kits ever produced included in this recall?
Yes.
We have been using the DIY Sauna Heater Kit without any issues. Can we continue to use it?
No. You should immediately stop using the product.
Register to receive a full refund at www.diycoldplunge.com/pages/recall
We strongly encourage you to register and participate in this voluntary recall.
Are any other DIY Cold Plunge products being recalled?
No. No other DIY Cold Plunge products are included in this recall.
Am I required to provide a receipt?
No. Because this product was sold exclusively online and direct, we have your purchase information. You must register using the email address that you used to purchase the product.
Have there been any injuries or fires associated with this recall?
No, there have been no injuries or fires reported to us at this time.
There have been a limited number of reports of the units overheating. We strongly encourage you to register and participate in this voluntary recall.
I need other assistance with this recall.
Please contact us directly at orders@diycoldplunge.com
